Terms and Conditions
Westa Property Management
1. Services
1.1 We provide property management, letting, tenant liaison, rent collection, maintenance coordination, and related real estate services.
1.2 The scope of services will be outlined in your individual management or letting agreement.
1.3 We reserve the right to update or amend our services with reasonable notice.
2. Client Responsibilities
2.1 You must provide accurate and up-to-date information regarding your property.
2.2 You remain responsible for ensuring compliance with all applicable legal and safety obligations (including gas, fire, electrical, and health & safety regulations) unless otherwise agreed in writing.
2.3 You authorize us to act on your behalf within the scope of your agreement with us.
3. Fees and Payments
3.1 Fees are payable as agreed in your signed management/letting agreement.
3.2 All fees are non-refundable unless otherwise stated.
3.3 Late payments may incur interest in line with the Late Payment of Commercial Debts (Interest) Act 1998.
4. Tenancy and Rent Collection
4.1 We will use reasonable care in tenant selection but cannot guarantee tenant performance.
4.2 Rent collection services are subject to tenant payment. We are not liable for unpaid rent unless a separate rent guarantee scheme is purchased.
5. Maintenance and Repairs
5.1 We may arrange repairs and maintenance within the financial limit agreed in your contract.
5.2 For urgent repairs (to protect property, tenants, or comply with law), we may act without prior consent.
5.3 Contractors instructed on your behalf are independent; we are not liable for their work.
6. Liability
6.1 We are not liable for loss, damage, or expenses arising from:
- Tenant default, non-payment, or misconduct.
- Third-party contractor performance.
- Events outside our reasonable control.
6.2 Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded under UK law.
7. Termination
7.1 Either party may terminate services by giving written notice as set out in the management agreement.
7.2 Fees remain payable up to the termination date.
8. Data Protection
8.1 We handle your personal data in accordance with the UK GDPR and Data Protection Act 2018.
8.2 Our Privacy Policy explains how we collect, store, and use data.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.